:root {
  --ink: #15201d;
  --muted: #60736c;
  --line: #dce7df;
  --paper: #fbfcf8;
  --sage: #dcead8;
  --mint: #9ee5c2;
  --brand: #f54f0a;
  --brand-dark: #b93605;
  --brand-soft: #fff0e8;
  --teal: #16675f;
  --coral: #f54f0a;
  --sun: #ffbd73;
  --white: #ffffff;
  --shadow: 0 22px 70px rgba(21, 32, 29, 0.16);
}

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  min-height: 100vh;
  color: var(--ink);
  background:
    linear-gradient(135deg, rgba(255, 240, 232, 0.96), rgba(251, 252, 248, 0.94) 46%, rgba(245, 79, 10, 0.16)),
    var(--paper);
  font-family: Inter, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

a {
  color: inherit;
  text-decoration: none;
}

.page-shell {
  overflow: hidden;
}

.hero {
  min-height: 84vh;
  display: flex;
  flex-direction: column;
  padding: 22px clamp(18px, 4vw, 64px) 26px;
}

.topbar {
  width: min(1160px, 100%);
  margin: 0 auto;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
}

.brand,
.nav-action,
.primary-button,
.secondary-button {
  min-height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 8px;
  font-weight: 700;
}

.brand {
  gap: 10px;
  font-size: 0.96rem;
}

.nav-links {
  display: flex;
  align-items: center;
  gap: clamp(14px, 3vw, 28px);
  color: var(--muted);
  font-size: 0.92rem;
  font-weight: 700;
}

.nav-links a {
  padding: 10px 0;
}

.brand-mark {
  width: 38px;
  height: 38px;
  display: inline-grid;
  place-items: center;
  border-radius: 8px;
  color: var(--white);
  background: var(--brand);
  font-size: 0.78rem;
  letter-spacing: 0;
}

.nav-action,
.secondary-button {
  border: 1px solid rgba(21, 32, 29, 0.16);
  background: rgba(255, 255, 255, 0.62);
  padding: 0 18px;
}

.hero-grid {
  width: min(1160px, 100%);
  margin: auto;
  display: grid;
  grid-template-columns: minmax(0, 1.08fr) minmax(300px, 0.72fr);
  align-items: center;
  gap: clamp(28px, 6vw, 86px);
  padding: 32px 0 18px;
}

.eyebrow {
  margin: 0 0 16px;
  display: inline-flex;
  align-items: center;
  gap: 9px;
  color: var(--brand);
  font-size: 0.78rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.status-dot,
.pulse {
  width: 10px;
  height: 10px;
  border-radius: 999px;
  background: #15b884;
  box-shadow: 0 0 0 6px rgba(21, 184, 132, 0.16);
}

h1,
h2,
h3,
p {
  overflow-wrap: anywhere;
}

h1 {
  max-width: 820px;
  margin: 0;
  font-size: clamp(3rem, 5vw, 4.95rem);
  line-height: 1;
  letter-spacing: 0;
}

.hero-text {
  max-width: 660px;
  margin: 26px 0 0;
  color: var(--muted);
  font-size: clamp(1rem, 2vw, 1.24rem);
  line-height: 1.72;
}

.trust-row {
  margin-top: 28px;
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.trust-row span {
  min-height: 34px;
  display: inline-flex;
  align-items: center;
  border: 1px solid rgba(245, 79, 10, 0.18);
  border-radius: 8px;
  background: rgba(255, 240, 232, 0.76);
  color: var(--brand-dark);
  padding: 0 12px;
  font-size: 0.84rem;
  font-weight: 800;
}

.hero-actions {
  margin-top: 34px;
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

.primary-button {
  color: var(--white);
  background: var(--brand);
  box-shadow: 0 16px 38px rgba(245, 79, 10, 0.26);
  padding: 0 22px;
}

.secondary-button {
  color: var(--ink);
}

.support-panel {
  width: min(100%, 390px);
  justify-self: end;
  border: 1px solid rgba(21, 32, 29, 0.11);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.72);
  box-shadow: var(--shadow);
  overflow: hidden;
}

.portrait-wrap {
  position: relative;
  aspect-ratio: 1 / 1;
  background: var(--sage);
}

.portrait {
  width: 100%;
  height: 100%;
  display: block;
  object-fit: cover;
}

.availability-badge {
  position: absolute;
  left: 18px;
  bottom: 18px;
  min-height: 42px;
  display: inline-flex;
  align-items: center;
  gap: 10px;
  border-radius: 8px;
  padding: 0 14px;
  background: rgba(255, 255, 255, 0.88);
  backdrop-filter: blur(12px);
  font-weight: 800;
}

.ticket-chip {
  position: absolute;
  right: 18px;
  top: 18px;
  display: grid;
  gap: 4px;
  border-radius: 8px;
  background: rgba(21, 32, 29, 0.78);
  color: var(--white);
  padding: 12px 14px;
  backdrop-filter: blur(12px);
  box-shadow: 0 14px 32px rgba(21, 32, 29, 0.18);
  animation: floatIn 700ms ease both;
}

.ticket-chip span {
  color: rgba(255, 255, 255, 0.74);
  font-size: 0.72rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.ticket-chip strong {
  font-size: 1.18rem;
}

.pulse {
  animation: breathe 1.8s ease-in-out infinite;
}

.profile-copy {
  padding: 20px;
}

.role {
  margin: 0 0 9px;
  color: var(--coral);
  font-size: 0.8rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.profile-copy h2 {
  margin: 0;
  font-size: clamp(1.45rem, 2.4vw, 1.9rem);
  line-height: 1.08;
}

.response-row {
  margin-top: 16px;
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 18px;
  border-top: 1px solid var(--line);
  padding-top: 18px;
}

.response-row span {
  color: var(--muted);
  font-size: 0.92rem;
  font-weight: 700;
}

.response-row strong {
  color: var(--brand);
  font-size: 1.65rem;
  line-height: 1;
}

.signal-band,
.desk,
.workflow,
.cta {
  width: min(1160px, calc(100% - 36px));
  margin: 0 auto;
}

.signal-band {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--white);
  box-shadow: 0 18px 42px rgba(21, 32, 29, 0.08);
  transform: translateY(-44px);
}

.signal-item {
  padding: clamp(22px, 4vw, 34px);
}

.signal-item + .signal-item {
  border-left: 1px solid var(--line);
}

.signal-item span {
  display: block;
  color: var(--brand);
  font-size: clamp(2.2rem, 5vw, 4rem);
  line-height: 0.95;
  font-weight: 800;
}

.signal-item p,
.desk-card p,
.workflow article p {
  margin: 14px 0 0;
  color: var(--muted);
  line-height: 1.65;
}

.desk {
  padding: clamp(56px, 8vw, 98px) 0 0;
}

.desk-grid {
  margin-top: 34px;
  display: grid;
  grid-template-columns: 1.15fr 0.92fr 0.92fr;
  gap: 16px;
}

.desk-card {
  min-height: 240px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.7);
  padding: 24px;
  box-shadow: 0 18px 42px rgba(21, 32, 29, 0.06);
}

.desk-card.active-ticket {
  background: var(--ink);
  color: var(--white);
}

.desk-card.active-ticket p {
  color: rgba(255, 255, 255, 0.7);
}

.card-topline {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.active-ticket .card-topline {
  color: var(--sun);
}

.card-topline strong {
  color: var(--brand);
}

.active-ticket .card-topline strong {
  color: var(--sun);
}

.desk-card h3 {
  margin: 36px 0 0;
  font-size: clamp(1.45rem, 2.7vw, 2.15rem);
  line-height: 1.05;
}

.progress-track {
  height: 8px;
  overflow: hidden;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.16);
}

.progress-track span {
  display: block;
  width: 68%;
  height: 100%;
  border-radius: inherit;
  background: var(--brand);
}

.workflow {
  padding: clamp(54px, 8vw, 96px) 0;
}

.section-heading {
  max-width: 660px;
}

.section-heading h2,
.cta h2 {
  margin: 0;
  font-size: clamp(2rem, 4vw, 4.3rem);
  line-height: 1;
  letter-spacing: 0;
}

.workflow-grid {
  margin-top: 34px;
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 16px;
}

.workflow article {
  min-height: 250px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.64);
  padding: 24px;
}

.step {
  display: inline-grid;
  place-items: center;
  width: 42px;
  height: 42px;
  border-radius: 8px;
  color: var(--white);
  background: var(--brand);
  font-weight: 800;
}

.workflow h3 {
  margin: 44px 0 0;
  font-size: 1.42rem;
}

.cta {
  margin-bottom: 42px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 28px;
  border-radius: 8px;
  background: var(--ink);
  color: var(--white);
  padding: clamp(28px, 5vw, 48px);
}

.cta .eyebrow {
  color: var(--sun);
}

.cta h2 {
  max-width: 760px;
}

.cta .primary-button {
  flex: 0 0 auto;
  color: var(--white);
  background: var(--brand);
  box-shadow: none;
}

@keyframes breathe {
  0%,
  100% {
    box-shadow: 0 0 0 5px rgba(21, 184, 132, 0.14);
  }
  50% {
    box-shadow: 0 0 0 11px rgba(21, 184, 132, 0.05);
  }
}

@keyframes floatIn {
  from {
    opacity: 0;
    transform: translateY(-8px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@media (max-width: 860px) {
  .hero {
    min-height: auto;
  }

  .hero-grid,
  .signal-band,
  .desk-grid,
  .workflow-grid,
  .cta {
    grid-template-columns: 1fr;
  }

  .hero-grid {
    padding-top: 46px;
  }

  .support-panel {
    max-width: 460px;
    justify-self: start;
  }

  .signal-band {
    transform: none;
  }

  .signal-item + .signal-item {
    border-left: 0;
    border-top: 1px solid var(--line);
  }

  .cta {
    align-items: flex-start;
  }
}

@media (max-width: 560px) {
  .hero {
    padding-inline: 16px;
  }

  .topbar {
    align-items: flex-start;
  }

  .nav-links {
    display: none;
  }

  .brand {
    max-width: 175px;
    justify-content: flex-start;
  }

  .nav-action {
    padding-inline: 14px;
  }

  h1 {
    font-size: clamp(2.5rem, 15vw, 4.2rem);
  }

  .hero-actions,
  .primary-button,
  .secondary-button {
    width: 100%;
  }

  .profile-copy,
  .desk-card,
  .workflow article {
    padding: 20px;
  }

  .ticket-chip {
    right: 12px;
    top: 12px;
    padding: 10px 12px;
  }

  .response-row {
    align-items: flex-start;
    flex-direction: column;
  }
}